Conflict Risk Management

Course Aim

This 4 hour course covers the different types of work place conflict. It also highlights how to undertake and implement conflict management risk assessments. It also allows learners to understand the reasons behind conflict.

Managers will find this course useful when looking to implement risk assessments for safer working practices.


The course can be conducted within your own premises, to a maximum of 10 delegates, or alternatively you could be added to one of our open courses run at a designated venue.

Requirements for training

No previous experience is needed for anyone attending this course.
Good understanding of spoken and written English. Please contact us if you have any concerns in this area.
A valid form of ID, such as a copy of your passport or driving license.

Course Content

What is challenging behavior and the definition of workplace violence?
Who presents with challenging behaviour?
Risk reduction responses, risk assessments, policies and procedures.
Using models to identify behavioural strategies, types of behaviour, triggers and inhibitors.
External and internal inhibitors.
Communication, body language and blocks to communication that could affect elements of positive communication and maintaining effective dialogue.
Prevention, protecting yourself, defusing and calming.
Attitude and behaviour cycle, exit strategies and reporting and recording.
Assertive, aggressive, submissive and self defence and reasonable force.
Support for victims and post incident meetings.

Course material

All courses include manuals, handouts/worksheets.


Delegates will be awarded a certificate of attendance on successful completion of the course.

Contact us today to enquire about or book a course on 01206 890558 or email